Terms & Condition

Must agree with delivery terms too

Terms & Conditions


OHX Furniture Ltd (‘OHX’) does business with its Customers under the terms and conditions set forth. OHX hereby rejects any terms and conditions contained in any Customer purchase order or other business forms, unless agreed in writing by a director or other authorised representative of OHX.

The ‘Customer’ shall be any person, company or organisation purchasing goods from OHX.

‘Goods’ means the goods (including any installation of goods or any parts of them) which OHX is to supply in accordance with these conditions. Any reference in these terms and conditions to singular includes plural.

OHX Furniture Ltd’s terms and conditions run in accordance with and adhere to the Consumer Contracts regulations in relation to distance selling.


All prices are stated exclusive of VAT which will be added at the appropriate rate at the time of despatch.

OHX will make all reasonable endeavours to ensure that goods are available at these prices.

OHX shall have the right to reduce, or increase prices to the buyer at any time without prior notice, except with respect to orders which have been accepted prior to such price modification.

Although every effort is made to ensure the prices stated on the website are correct, should an error on price occur and an order is placed, you will be informed and given the option of continuing with the order at the correct price or cancelling the order.

All quotations are valid for a period of 30 days unless otherwise agreed in writing. Pro forma invoices are valid for 30 days also.


All items offered on the website are subject to availability. If the goods are not available after your order has been placed, we will notify you as soon as possible.


Unless otherwise agreed with OHX, payment is required in full with each individual order. This can be made with credit or debit cards or alternatively a pro-forma invoice can be supplied on request to enable the Customer to make payment direct to the OHX bank account. Upon receiving payment by card, we may perform a fraud check on the card used. Based on these results, we may ask for further information so that we can process your order.

We do not offer credit facilities.


The goods remain the property of OHX until full payment has been received. Until full payment has been received OHX may at any time recover the goods, and may enter the Customer’s premises for this purpose. The risk passes to the Customer on delivery of the goods regardless of whether OHX has received full payment. The Customer shall be liable for insuring the goods at the full invoice value until OHX has received full payment.


Most deliveries will be free of charge to mainland UK addresses. If at checkout you find your postcode is not applicable for this, delivery charges to other areas are available upon application. OHX reserves the right to impose further delivery charges if delivery is not able to be made on the first attempt due to incorrect information being supplied by the buyer.

Delivery times quoted are done so in good faith but shall be non-binding. OHX will not be liable for any losses incurred by the Customer, or any other persons, as a result of a delay in any part of the delivery. Deliveries shall be made between business hours of Monday – Friday 8.30am – 6.00pm (Or via Pallet 9am to 5pm). Lead times are given as a guide for delivery. OHX cannot be held responsible for any change in the lead time due to manufacturing or stock issues.

Deliveries will be made to the ground floor, goods inward department or kerbside where sufficient offloading facilities aren’t available. Assistance must be provided by the Customer. Failure to provide adequate assistance may result in the delivery having to be aborted and additional charges imposed. If further assistance or installation is required this must be made clear at the point of purchase. Deliveries must be checked and accounted for prior to signing the delivery note. Any damages or shortages must be noted on the delivery note and reported to OHX within 24 hours. Failure to do so may result in a claim being rejected. All items are delivered flat packed for self-assembly unless otherwise stated or agreed prior to purchase in writing. OHX must be notified of any potential restrictions on delivery as failure to do so may result in charges being passed on to the customer. Please check our delivery information/terms page (INPUT LINK)

If goods are to be installed then the area must be clear, accessible and free from other trades or workers. OHX reserves the right to pass on charges it incurs due to delays incurred by the Customer. OHX will not remove any old furniture unless this is agreed prior to purchase. Please check our clearance services https://oneplace2save.com/office-clearances


OHX does not supply goods with the benefit of any term, warranty or condition as to the suitability of the goods for any purpose except as provided by law. OHX will assign to the buyer all rights conferred on it by any of its suppliers. OHX shall have the option to repair or replace (or at its sole discretion, refund to the Customer the price of the goods without any further liability) parts agreed by it as being defective if the goods are returned to OHX within 5 year.

Goods subjected to fair wear and tear, misuse, tampering, defective maintenance, alteration or modifications are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of OHX exceed that of the actual manufacturer of the goods.

All descriptions, weights and dimensions given by OHX are given in good faith however; no responsibility is taken by OHX for their accuracy.

OHX accepts no liability for variations in colour, finish, materials and any other aspect of appearance that may occur from time to time. The images shown on site are for reference only- samples of each finish are available upon request.

OHX does not accept liability for failure to comply with any standards or regulations required by law in respect of goods supplied by OHX or for indirect or consequential loss or damage arising from such goods.


Any order accepted by OHX shall be subject to these terms and conditions.

OHX trading policy is to supply account customers against official Customer orders. The proper control and authorisation of official orders is deemed to be the responsibility of the customer. OHX cannot accept liability for either the incorrect use or abuse of Customer official orders.

ORL reserves the right at any time and without explanation to:

  1. Refuse to accept an order
  2. Cancel an order
  3. Suspend deliveries against an order whether or not an account is in arrears
  4. Refuse cancellation of an order
  5. Cancel unexecuted instalments of an order

No variation of an order will be recognised unless otherwise agreed by OHX in writing

Customers are responsible for checking the accuracy of all order acknowledgements. OHX will acknowledge all customer orders in writing, no claims for discrepancies between the goods and quantities ordered and those supplied will be accepted where goods supplied are in keeping with those acknowledged.


Any cancellations must be made in writing to customerservice@ohxfurniture.co.uk and must include an order number for reference. Failure to include this could mean a delay in finding your order and thus result in charges if the items are despatched or processed.

Returns for unwanted items must be requested within 48 hours of delivery.

Goods will be accepted back for credit, only with the express permission of OHX. Goods may only be returned if they are unused, unassembled, in their original packaging and in a re-saleable condition. The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage, to an address designated by OHX, for all goods returned which shall be at the risk of the Customer until actual receipt of the goods to a point designated by OHX. OHX reserves the right to charge a minimum handling fee of 20% of the value of the goods to cover the restocking fee. This will be deducted from any refund given. Refunds will be processed within 5 days of receipt of goods providing these conditions are met.

Made to order items can only be cancelled within 24 hours of order. If you need to cancel your made to order item, please contact OHX as soon as possible, a cancellation fee will be charged if cancellation is accepted. Refused deliveries of made to order goods are not eligible for credit. Our usual refund policy does not apply to made to order items.

The above conditions do not affect your statutory rights when goods are faulty or not as described.


The copyright and all other intellectual property rights in all lists, websites, descriptions, articles, drawings and other information produced by OHX shall remain the property of OHX at all times.

  1. LAW

These conditions are subject to and shall be construed in accordance with English law, and the parties submit to the jurisdiction of the English court.

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